FAQ

Kratom (pronounced KRAY-tom) is a common name for powders or leaves that comes from Mitragyna Speciosa Korthals, a member of the coffee family (or Rubiaceae). When ingested, users must report that Kratom discusses various qualities of the drug, from painkillers to increased energy levels, depending on the type.

Like any other medicinal herb, Kratom is safe when used in moderation. If you have any concerns about using Kratom, consult your doctor.

The effect that Kratom has on your body largely depends on the dosage and strain that you choose.

If you have any questions about which strain is right for you, send our customer service team a message and we can recommend a Kratom product that’s right for you.

Supplier Kratom will always ship your order on weekdays. We use EMS, DHL, Air Cargo and Containers. Priority day shipping and all orders shipped within 5-7 business days for EMS & DHL.

At Supplier Kratom, we take pride in the unmatched quality of our products and exceptional customer service. We source our products from the best farms in the world, abiding by Fair Trade practices and using state-of-the-art equipment to ensure the purity and potency of our all-natural Kratom products.

If you have any questions about our products, simply email our customer support team and we will help you find the right strain of Kratom for you.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept Paypal, Money Gram, Westren Union and Tranfers Bank.

We take extreme precautions to ensure that your information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, We follow all requirements and we implement additional generally accepted industry standards. Our payment processor, Authorize.net is the leading payment gateway in the world in terms of security and reliability.

We give Money Back Guarantee,

The Supplier Kratom website recommends using to use Google Chrome, Microsoft Edge, Firefox, or Safari as your internet browser. Internet Explorer has known issues with logins and drop down boxes and is not recommended.

While we source our Kratom from farms throughout Southeast Asia, our processing, packaging and shipping takes place at our headquarters in Pontianak, West Kalimantan, Indonesia.